All OneGold FAQs
OneGold Vs the Competition
Mobile App
OneGold Basics
- What is OneGold?
- Why may it be cheaper to buy OneGold products than other products?
- How do I know products purchased through OneGold are owned by me?
- How does OneGold pricing compare to ETFs and physical ownership?
- How can I be sure OneGold is safe to do business with?
- How can I be sure my information is kept private?
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Account and Settings
- What is 2-Factor Authentication (2FA)?
- How do I set up 2-factor authentication?
- What two-step authentication apps can I use?
- I would rather not use SMS/Text Messaging. What can I do?
- I have lost or need to update my phone or 2-factor authentication device?
- Why should I verify my account?
Buying
- What are the fees and transaction limits with each payment option?
- What do I need to know when paying by Bank Wire?
- What do I need to know when paying by personal check?
- What do I need to know when paying by ACH bank transfer?
- What do I need to know when paying by PayPal or Credit Card?
- What do I need to know when paying by Bitcoin?
Selling
- How does the Sell process work?
- Am I able to sell physical Metals to OneGold?
- What is Buy/Sell Spread?
- When I sell where does the cash go?
- How long does it take to receive payment once I sell my metal?
- What price will I receive when I sell my metals?
Funding
- Which payment methods do you accept?
- What currencies do you accept?
- Is there a minimum when funding?
- How do I link a bank account?
- Can I link more than one bank account?
- How do I know the information stored by OneGold is safe?
Redeeming
- How do I redeem physical metal?
- Are there any requirements to place a redeem order?
- How are funds eligible for Redemption calculated?
- How does the Redeem process work?
- What happens if a redeem order is cancelled?
- How does shipping work?
Withdrawing
- How do I withdraw cash?
- How do I complete each withdrawal type?
- What are some exceptions to Withdraws?
- What are some possible delays in withdrawals?
- When attempting to withdraw cash I get a message that my account is not validated. What does that mean?
- Is there a limit on withdrawals?
AutoInvest
- What is the AutoInvest program?
- What are the benefits of the AutoInvest program?
- How do I enroll in the AutoInvest program?
- How do I pay for my purchases through the AutoInvest Program?
- How can I delete a scheduled AutoInvestment?
- Why does my order not match the amount I entered?
Storage
Taxation
- Does OneGold report transactions to the IRS?
- Does OneGold prepare and send year-end tax form1099-B reporting its user’s sales?
- Where can I get tax advice?
- Does OneGold withhold income taxes?
- Does OneGold charge sales tax on purchases of digital precious metals product?
- Does OneGold charge sales tax on redemptions of physical precious metal products?
Products
- What vault locations are available?
- What is U.S. Product?
- How are U.S. Products insured?
- What is Canadian Product?
- How are Canadian products insured?
- What is Switzerland Product?