All OneGold FAQs
OneGold Vs the Competition
Mobile App
- When is the Mobile App going live?
- What happens if I experience issues using the mobile app?
- Are separate accounts needed for the app and desktop site?
- How do I start using the OneGold mobile app?
- What is the difference in using the mobile app and mobile website?
- Is the mobile app secure?
OneGold Basics
- What is OneGold?
- Why may it be cheaper to buy OneGold products than physical metal?
- How can I be sure my holdings are 100% backed by physical metal?
- How does OneGold pricing compare to ETFs and physical ownership?
- How can I be sure OneGold is safe to do business with?
- How can I be sure my information is kept private?
Refer a Friend
Account and Settings
- Why is my phone number required to create an account?
- What is 2-Factor Authentication (2FA)?
- How do I set up 2-factor authentication?
- What two-step authentication apps can I use?
- Is a 2-step verification code required for every login?
- I would rather not use SMS/Text Messaging. What can I do?
Buying
- Am I required to fund my OneGold account before buying metal?
- How are the metals priced?
- How can I refresh prices on the Buy page?
- Does OneGold plan to offer more products to choose from?
- Does OneGold accept BitPay for payments?
- How do I pay with BitPay?
Selling
- How do I sell my metal?
- Can I sell more product than I own (short selling)?
- When I sell where does the cash go?
- How long does it take to receive payment once I sell my metal?
- What price will I receive when I sell my metals?
- Is there a transaction fee for selling my metals?
Funding
- What are the fees and transaction limits with each payment option?
- Which payment methods do you accept?
- What currencies do you accept?
- When will the funds I transfer be available to me?
- How do I know the information stored by OneGold is safe?
- Why are there fees when funding with credit card and PayPal?
Online Redemption
- How do I redeem physical metal?
- What is the minimum amount of metal I can redeem for physical product?
- Can I trade in my digital metals for physical metals?
- How can I be sure I am redeeming for authentic products?
- Can I purchase products not listed on the Redeem page?
- My cash balance does not cover the cost of the metal I wish to redeem. Can I pay for the difference?
Withdrawing
- How do I withdraw cash?
- When attempting to withdraw cash I get a message that my account is not validated. What does that mean?
- Is there a limit on withdrawals?
- What are the different options to receive funds?
- Why can I only receive funds into the bank account from which the funds were withdrawn?
- Can OneGold credit the funds using a different payment method than what I had originally used?
AutoInvest
Storage
Taxation
- Where can I get tax advice?
- Does OneGold withhold income taxes?
- Does OneGold prepare and send year-end tax form1099-B reporting its user’s sales?
- Does OneGold report transactions to the IRS?
- Does OneGold charge sales tax on purchases of digital precious metals product?
- Does OneGold charge sales tax on redemptions of physical precious metal products?
U.S. Gold and Silver
- What is U.S. Gold?
- What is U.S. Silver?
- What is U.S. Platinum?
- How are U.S. Products priced?
- What price will I receive when selling U.S. Gold, Silver, or Platinum?
- Where are U.S. Products stored?
VaultChain Gold and Silver
- What is VaultChain Gold?
- What is VaultChain Silver?
- What is AUR?
- What is AGR?
- What is a vault?
- What is RCM?