All OneGold FAQs
OneGold Vs the Competition
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OneGold Basics
- What is OneGold?
- Why may it be cheaper to buy OneGold products than physical metal?
- How can I be sure my holdings are 100% backed by physical metal?
- How does OneGold pricing compare to ETFs and physical ownership?
- How can I be sure OneGold is safe to do business with?
- How can I be sure my information is kept private?
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Account and Settings
- Why is my phone number required to create an account?
- What is 2-Factor Authentication (2FA)?
- How do I set up 2-factor authentication?
- What two-step authentication apps can I use?
- Is a 2-step verification code required for every login?
- I would rather not use SMS/Text Messaging. What can I do?
Buying
- How many days do I have to send payment?
- Am I required to fund my OneGold account before buying metal?
- How are the metals priced?
- How can I refresh prices on the Buy page?
- Does OneGold plan to offer more products to choose from?
- Does OneGold accept BitPay for payments?
Selling
- How do I sell my metal?
- Can I sell more product than I own (short selling)?
- When I sell where does the cash go?
- How long does it take to receive payment once I sell my metal?
- What price will I receive when I sell my metals?
- Is there a transaction fee for selling my metals?
Funding
- What are the fees and transaction limits with each payment option?
- Which payment methods do you accept?
- What currencies do you accept?
- When will the funds I transfer be available to me?
- How do I know the information stored by OneGold is safe?
- Why are there fees when funding with credit card and PayPal?
Online Redemption
- How do I redeem physical metal?
- What is the minimum amount of metal I can redeem for physical product?
- Can I trade in my digital metals for physical metals?
- How can I be sure I am redeeming for authentic products?
- Can I purchase products not listed on the Redeem page?
- My cash balance does not cover the cost of the metal I wish to redeem. Can I pay for the difference?
Withdrawing
- How do I withdraw cash?
- When attempting to withdraw cash I get a message that my account is not validated. What does that mean?
- Is there a limit on withdrawals?
- What are the different options to receive funds?
- Why can I only receive funds into the bank account from which the funds were withdrawn?
- Can OneGold credit the funds using a different payment method than what I had originally used?
AutoInvest
Storage
Taxation
- Where can I get tax advice?
- Does OneGold withhold income taxes?
- Does OneGold prepare and send year-end tax form1099-B reporting its user’s sales?
- Does OneGold report transactions to the IRS?
- Does OneGold charge sales tax on purchases of digital precious metals product?
- Does OneGold charge sales tax on redemptions of physical precious metal products?
U.S. Gold and Silver
- What is U.S. Gold?
- What is U.S. Silver?
- What is U.S. Platinum?
- How are U.S. Products priced?
- What price will I receive when selling U.S. Gold, Silver, or Platinum?
- Where are U.S. Products stored?
Canada Gold and Silver
See all 12 articlesSwitzerland Gold and Silver
- What is Switzerland Gold and Silver?
- How is Switzerland Gold and Silver Priced?
- What Price Will I Receive When Selling Switzerland Gold or Silver?
- Where is the Switzerland Product Stored?
- Is Switzerland Gold and Silver Insured?
- Who Insures Switzerland Gold and Silver?
U.K. Gold and Silver
- What is U.K. Gold and Silver?
- How is U.K. Gold and Silver Priced?
- What Price Will I Receive When Selling U.K. Gold or Silver?
- Where are the U.K. Products Stored?
- Are U.K. Gold and Silver Products Insured?
- Are My Holdings of U.K. Gold and Silver Audited?