Am I able to set spending limits on my OneGold Card?
- Yes. Customers can set their own spending limits through the OneGold platform, giving you control over transaction volumes, merchant categories, and more. Check your Account Settings for the full list of available controls.
What other security settings are available?
- In addition to spending limits, you can freeze or unfreeze your card at any time through your account. Additional security settings may include transaction alerts and the ability to restrict transactions for certain merchant categories and dollar amounts. Check your Account Settings for the full list of available controls.
How do I freeze my OneGold Card?
- You can freeze your card instantly through the OneGold app or account dashboard. This prevents any new transactions from being processed while keeping your metal balance intact. You can unfreeze your OneGold Card at any time.
What happens if my card is lost or stolen?
- Report a lost or stolen card immediately to OneGold support and freeze the card to prevent unauthorized transactions. A replacement physical card will be mailed to you, and a digital card may also be issued if you choose. Your metal balance remains secure in your account, as it is not stored on the card itself.