How do refunds work?
- When a merchant issues a refund, the amount will be added back to the cash balance of your OneGold account. Timing may vary depending on the merchant and card network processing times.
How do disputes work?
- To initiate a dispute for an unauthorized or unrecognized transaction, contact the issuing bank directly. Standard Mastercard dispute and chargeback protections apply to the OneGold Card.
Am I taxed on transactions for capital gains?
- If metal is liquidated to support a transaction on your OneGold Card, it can potentially create a taxable event. OneGold does not report on your behalf, but we make all necessary data available to you. Please consult your preferred tax professional for guidance specific to your situation.