Can I get a digital card and a physical card?
- Yes. Once approved, you may begin using your digital card immediately. You may also request a physical card free of charge from within your Account Settings. Delivery of physical cards may take 3-7 business days.
Where can my card be shipped?
- The OneGold Card may be shipped to your physical address on file. For security reasons, physical cards may not be shipped to a P.O. Box or other alternate addresses.
What do I do if my card is lost, stolen, or damaged?
- You can request a new or replacement card directly through your OneGold Account Settings. If your card has been lost or stolen, contact support immediately and freeze your current card (this can be done within the app) before requesting a replacement.
Is the OneGold Card available on Apple Pay or Google Pay?
- Yes. To add your OneGold Card to Apple Pay or Google Pay, open your digital wallet app and follow the prompts to add a new card. Once added, you can use your wallet anywhere Mastercard contactless payments are accepted.