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How It Works
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Redeeming

  • How do I redeem physical metal?
  • Are there any requirements to place a redeem order?
  • How are funds eligible for redemption calculated?
  • How does the Redeem process work?
  • What happens if a redeem order is cancelled?
  • How does shipping work?
  • Does APMEX ship internationally?
  • Can I trade in my digital metals for physical metals?
  • How can I be sure I am redeeming for authentic products?
  • My cash balance does not cover the cost of the metal I wish to redeem. Can I pay for the difference?
  • Can I change my shipping address?
  • Are there any restrictions on shipping products internationally?
  • Are there any other restrictions concerning physical redeem orders?
  • Will I pay sales tax on redemption orders?
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How It Works
  • The OneGold Experience
  • Trust and Transparency
  • Low Storage Fees
  • Easy Redemption
  • Education Center
Products
  • Vaulted Gold
  • Vaulted Silver
  • Vaulted Platinum
Services
  • AutoInvest
  • Limit Orders
  • IRA
  • Mobile App
  • Rewards Credit Card
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support@onegold.com
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OneGold is a financial technology company, not an FDIC-insured bank. FDIC insurance up to $250,000 only covers the failure of an FDIC-insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply. The OneGold Card is issued by Cross River Bank, Member FDIC, pursuant to a license from Mastercard International Inc. and may be used anywhere Mastercard is accepted. See Cardholder Agreement for more details. Cardholders will not be charged a selling fee when using the OneGold Card to convert US Gold holdings to fund a purchase or withdrawal. Cardholders will also not be charged a selling fee when using the OneGold Card to convert US Silver holdings to fund a purchase or withdrawal, through 12/31/2026 US Gold is permanent. US Silver is temporary until 12/31. All other assets will have a selling fee.
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