OneGold takes account security seriously. The shipping address for the products you are redeeming defaults to your address on file. To prevent unauthorized changes to your account, we must verify your identity before changing your address. If you wish to change your address, please contact our support team at (800) 492-9144.
Articles in this section
- How do I redeem physical metal?
- Are there any requirements to place a redeem order?
- How are funds eligible for Redemption calculated?
- How does the Redeem process work?
- What happens if a redeem order is cancelled?
- How does shipping work?
- Does APMEX ship internationally?
- Can I trade in my digital metals for physical metals?
- How can I be sure I am redeeming for authentic products?
- My cash balance does not cover the cost of the metal I wish to redeem. Can I pay for the difference?