If a redeem order is cancelled the funds will be automatically added to your OneGold cash balance. Typically redeem orders will not be cancelled. However, redeem orders will be cancelled if the account has been funded in the last 60 days via PayPal, credit card, or ACH. In these cases, the funds would still be added back to your OneGold cash balance.
Articles in this section
- How do I redeem physical metal?
- What is the minimum amount of metal I can redeem for physical product?
- Can I trade in my digital metals for physical metals?
- How can I be sure I am redeeming for authentic products?
- Can I purchase products not listed on the Redeem page?
- My cash balance does not cover the cost of the metal I wish to redeem. Can I pay for the difference?
- Where is the product shipped from?
- Do all orders qualify for Quickship?
- Can I change my shipping address?
- How much is domestic shipping within the United States?