For security reasons, your identity must be verified in order to prevent fraud and keep your account safe. It also adds an extra layer of security by ensuring no one but you links to your payment information such as your bank account or credit/debit card.
Articles in this section
- Why is my phone number required to create an account?
- What is 2-Factor Authentication (2FA)?
- How do I set up 2-factor authentication?
- What two-step authentication apps can I use?
- Is a 2-step verification code required for every login?
- I would rather not use SMS/Text Messaging. What can I do?
- Can I change my email address?
- I live outside the United States. Can I create a OneGold account?
- How do I change my address?
- I have lost or need to update my phone or 2-factor authentication device?