OneGold takes account security seriously. To prevent unauthorized changes to your account, we must verify your identity before changing your address. Please contact our customer service team at (800) 492-9144 or at firstname.lastname@example.org via email for assistance. Please note that changing your country may affect your account eligibility and/or the payment methods available to you.
Articles in this section
- What is 2-Factor Authentication (2FA)?
- How do I set up 2-factor authentication?
- What two-step authentication apps can I use?
- I would rather not use SMS/Text Messaging. What can I do?
- I have lost or need to update my phone or 2-factor authentication device?
- Why should I verify my account?
- How do I upload my verification documents?
- What forms of identification are required to verify my account?
- How do I change my address?
- I live outside the United States. Can I create a OneGold account?